Privacy Policy
Fastich Privacy Policy
Who We Are and What We Do?
1.1 We are Fastich, located in Jeddah, Al Rawdah, Prince Saud Al-Faisal Street, 3848, 2nd floor, Kingdom of Saudi Arabia. Phone: +966537839731, with the option to contact us via email as well (“Fastich”, “we”).
Fastich is the trade name of Noor Al-Ibdaa Information Technology Company (a limited liability company). Fastich provides the following services:
Fastich- RMS, a cloud-based restaurant management solution that includes providing websites and kiosks.
1.2 When providing services, Fastich processes personal data. This document outlines how Fastich processes personal data for Fastich RMS, including personal data collected when you use our website (“the website”), (the website and products are collectively referred to as “the services”).
What Does This Policy Cover?
2.1 Fastich takes your personal data seriously and processes it in accordance with applicable laws and regulations. Fastich acts as the “data controller” (i.e., the responsible entity that determines how your personal data is processed) and has adopted this privacy policy (“the policy”) to establish and maintain the privacy and security of your personal data.
This policy is based on the following:
(a) It specifies the types of personal data we collect about you;
(b) It explains how and why we collect and use your personal data;
(c) It outlines how long we retain your personal data;
(d) It explains how we will share your personal data—when, why, and with whom;
(e) It explains the rights and options available to you regarding your personal data;
(f) It describes the information security measures we implement to protect your personal data;
(g) It clarifies how we can contact you and how you can contact us.
2.2 Please be aware that by accepting this policy and subsequently providing us with any personal data, you consent to our collection, use, disclosure, and retention of such data in accordance with this privacy policy and as permitted or required by law. If you do not agree to these terms, please do not accept them and do not provide us with any personal data.
2.3 Please also note that we will not be able to respond to you, provide relevant services to you, or handle your inquiries unless you provide us with the required personal data as outlined or referred to in this privacy policy, unless we clarify that providing personal data is optional.
What Personal Data Do We Collect About You and How Do We Collect It?
3.1 We collect content, communications, and other information you provide when using our services, including what you provide when registering for an account (where applicable) or when contacting us in any way, including via email. This data includes your name, email address, phone number, business name (where applicable), location/country, and payment information (where applicable).
3.2 We also collect additional and specific personal data based on the products you use as follows:
For the Fastich RMS product, the information we collect includes:
– Commercial registration information: (Commercial registration number, unified national number of the establishment, entity name, issuance date, expiry date, type of business activity, place of issuance, owner’s name, manager’s name (where applicable)).
– Identification information, ID number, place of issuance, expiry date, issuance date (where applicable).
– VAT registration information.
– Session/meeting recordings.
– Any other information you provide us.
3.3 Additionally, we collect the following personal data:
(a) Usage: We collect information about how you use our services, such as the time, frequency, and duration of your browsing activities and how you use the features provided by the services.
(b) Device Information: We collect information about the devices you use, such as the model and type of device you use when utilizing our services, the operating system, device and software versions, along with other technical information (such as your IP address).
(c) Your feedback on our products and services: Information you share to evaluate your experiences and satisfaction with the provision or receipt of our products or services or when interacting with us in any other way.
Cookies:
4.1 When you use our website, you will find that we also use cookies to collect personal data from your device to help us improve the services provided and facilitate your use of our services. For example, we use cookies to make it easier for you to use our services repeatedly on the same device without needing to log in or adjust preference settings each time. We also automatically collect website statistics when you visit our website based on your IP address. We use this information to help us improve your experience on our website.
Where Do We Collect Your Personal Data From?
5.1 We collect your personal data directly from you, specifically the personal data you provide us when using our services or contacting us. We also collect your personal data through the deployment of cookies as described above. We may also collect personal data from you when you visit our offices (for example, through the use of cameras and closed-circuit television). Additionally, we may collect personal data from your organization and any relevant external partners.
How and Why Do We Use Your Personal Data?
6.1 We use your personal data for the following purposes:
(a) To send you information regarding our products and services;
(b) To respond to your communications and requests;
(c) To manage our relationship with you or your organization;
(d) To manage our relationship with partners and external referrers;
(e) For billing and payment;
(f) To address any disputes;
(g) To provide our services to you;
(h) Marketing – including contacting you via email, regular mail, or phone (including SMS) regarding Fastik and third-party products and services, surveys, research studies, promotional offers, special events, and other topics that we believe may interest you or your organization, all based on your consent as indicated by your acceptance of this privacy policy and in accordance with applicable law. We will provide you with the ability to opt-out of promotional and marketing communications;
(i) To fulfill our internal business purposes, such as corporate transactions, audits, and data analysis.
(j) To personalize the content and services we provide through our services in general;
(k) To help us better understand your interests and needs and those of your organization, in order to improve our services;
(l) To engage in analysis, research, and reporting related to your use of our services;
(m) Training;
(n) Archiving;
(o) Securing our services and systems;
(p) Compliance with any procedures and laws and regulations applicable to us;
(q) To establish, exercise, or defend our legal rights;
(r) To prevent and detect crime and fraud;
(s) To protect health and safety and ensure security;
(t) To comply with contractual requirements;
How Long Do We Retain Your Personal Data?
7.1 The length of time we retain personal data typically depends on the purposes for which we collect and use it and/or as required for compliance with applicable laws. Once we no longer need to retain your personal data, we will take reasonable steps to delete it from our systems and ensure it is deleted from external systems through which the personal data was processed on our behalf.
With Whom Do We Share Your Personal Data?
We may share your personal data with the following entities:
(a) Companies within our group: We may share your personal data within our group of companies for the processing of your data as outlined in this privacy policy.
(b) New owner: If Fastich’s ownership changes, or all or part of its services, we may transfer your personal data to the new owner.
(c) Service providers and external partners: We may work with third-party partners (including IT providers and developers) to:
– Improve and provide our services,
– Develop, display, and provide products and services we believe may benefit you,
– Process payments.
When we share your personal data with these entities, we will do so to the extent necessary for the purposes mentioned above, and we will impose restrictions on how these entities can use and disclose the data we provide in accordance with applicable laws and regulations.
(d) Government authorities: Fastich may share your personal data with various government authorities in response to inquiries you may submit and to assist us in conducting our operations and responding to inquiries. We may also share your personal data with various government bodies in response to legal proceedings; to establish and/or enforce our rights (including our terms and conditions); to protect our property; to defend against legal claims; or as required by law; and to reserve the right to raise or waive any legal objection or right available to us. We may also share your personal data when we believe it is appropriate to investigate, prevent, or take action regarding suspected or actual illegal activities.
(e) Our employees, agents, consultants, and contractors: We may share your personal data with these individuals or entities to process your data as outlined in this privacy policy. Any sharing mentioned will be in accordance with the purpose of protecting your data.
Links and Features of Third-Party Service Providers
9.1 Our website may contain links to third-party websites such as social media sites, and may also include integrations and features from third parties. If you choose to use these sites or features, it may result in the disclosure of your personal data, which will not only be with those third parties but also with their users and the general public, depending on how their services operate.
Please be aware that Fastich is not responsible for the content or practices of those sites or services, as the collection, use, and disclosure of your personal data in those cases will be governed by the privacy policies of those third-party websites or services, and not by this privacy policy. Therefore, we encourage you to read the privacy and security policies of those third parties.
Storage and International Transfer
By accepting this privacy policy, you consent to the storage of your information within the Kingdom of Saudi Arabia.
Fastich may subcontract the processing of your personal data or
